Customer Experience

  No one buys ‘okay’ and expects a new home to be anything other than quality! The new home sector has sometimes been described as

  In your life as a plate-juggling, problem-solving, not-enough-hours-in-the-day Sales Manager, do you ever simply acknowledge that another exchange of contracts as just one step

  Do you remember the Loyd Grossman series – ‘Through the Keyhole’ and his famous catchphrase – ‘who lives in a house like this?’ It

  Have you ever appreciated that as a New Homes Sales Consultant, you are the centre of an emerging community? Your role offers the unique

  As a Sales Manager, you are the custodian of all customers in your patch. This probably means up to the point of legal completion

  It’s interesting when working within new homes organisations to see first hand how the behaviour of people in leadership roles impacts the delivery of

  It’s interesting how often we are asked to train people in customer service.  You can train the skills and shape the behaviours, and you

  Selling new homes is not for the fainthearted nor is it for those salespeople who believe new homes sell themselves. Discerning customers base their

  Before the internet, new home sales consultants often had all the information, most of the knowledge, and some of the wisdom. Today, however, the

  NOW sales, the homes you have targeted your priority to sell, come from people who are willing, able and ready to proceed. Quite often,